If you are not satisfied with your order, you may return your item(s) within 7 calendar days after delivery. Returned items must comply with our returns policy.
- Items must be returned unworn, undamaged and unused with all tags attached and the original packaging included.
- Items are tagged with a 3KICKS security and authentication tag. Please make sure these are intact. Once removed, your return cannot be accepted.
- Items must be returned in the original packaging without any damages. Please use a shipping box when returning your items.
- Intimate apparel (including but not limited to: boxers and briefs) must be returned with the original hygienic protective strip still intact.
- Face masks cannot be returned.
- Shipping costs for returns are not covered by 3KICKS.
- Any duties and taxes that may occur will be deducted from your refund amount.
Please return the items in the same conditions in which received. Any returns that do not meet our returns policy will not be accepted.
Return Process
To initiate the return process of your order, please follow the following steps.
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1. Send us an email at shop@3kicks.com with the following details
Order number
Reason for return
Return for a refund or exchange - 2. Once the return is confirmed, please send the shipment to the address and details provided below.
3 Kicks Shoes Trading LLC
53 Al Safa St, City Walk 1
Al Wasl, Dubai
United Arab Emirates
+971 4 718 1858
- 3. Once the return shipment has been dispatched, please provide us with the tracking number.
- 4. Items must arrive at 3KICKS no later than 14 business days after confirmation of your return.
Refunds
3KICKS does not offer cash refunds. Any refunds made, will be done through store credit.
Exchanges
Products can only be returned and exchanged once. Once a credit note has been issued and utlized, no other credit note can be issued under the same exchange.
Faulty Items
In case the items have arrived damaged or incorrect items have been delivered, please contact us at info@3kicks.com.